AvanturinTaking on now
Customer support automation
Common questions are closed right away, complex ones go to the right person.
What it is
Request routing, answers from a knowledge base, deadline control and summaries by topic.
Typical problem
Operators answer the same things, while complex cases wait in a common queue.
What you get
- Request routing
- Answers from a knowledge base
- Response time control
Who it is for
- Freelancers and specialists
- Small businesses
- Medium-sized businesses
- Large companies
Rough guideline
$300–$2,000
All prices here are approximate planning guides, not an offer. The final cost is set after the project is assessed and fixed in the contract.
Related services
Questions
Where do we start if there are many processes?
With the most frequent and clearest one. We describe it, calculate the time it takes and automate one process before moving to the next.
What happens if the automation breaks?
We set up error notifications and a manual workaround. Important steps can keep a person’s confirmation.
Do we have to change our services?
Usually not. We start with what you have, as long as your services offer an API or export.
Tell us what needs to be built
We will tell you whether it can be done, how and roughly for how much. No obligation.