AvanturinSales and client experience
AI Customer Support
An AI assistant with a knowledge base and handoff to a person.
Problem
Agents answer the same questions, and clients wait hours for a reply.
Who it suits
Companies with a steady flow of similar inquiries.
What we offer
The assistant answers from your knowledge base, collects data and hands over to a person everything it is not sure about.
Main features
- Answers with links to sources
- Works in messengers and on the website
- Handover to an operator
- Quality report
Typical stages
- 1Collecting materials
- 2Setup and test questions
- 3Pilot on part of the inquiries
- 4Expansion
Possible integrations
- Telegram
- WhatsApp Business
- Website
- CRM
Related services
AI chatbotsA bot that understands free text and answers from your materials.RAG systemsModel answers based on your documents, with a link to the source.Support botsFirst line: common questions, collecting data and creating a ticket.Customer support automationCommon questions are closed right away, complex ones go to the right person.AI evaluation and monitoringWe measure AI quality and notice when it drops.
Questions
Is this a finished product?
No. It is a proven approach and a set of components that we configure and refine for your case. The scope and price are determined after discussion.
Can the AI make mistakes?
Yes. That is why we measure quality on your questions and set up handoff to a person.
Discuss AI Customer Support
We will tell you whether it can be done, how and roughly for how much. No obligation.